Respecting your Privacy
Electrica Co is committed to supporting the Australian Privacy Principles for all fair handling of Personal Information which set clear standards for the collection, use, disclosure, storage of and access to Personal Information collected during the course of business operations and compliance with the Privacy Act 1988 (Commonwealth) and its amendments (the Act), and the Australian Privacy Principles (APPs) set out in that Act. You can see the full text of the APPs online at the Office of the Australian Information Commissioner’s website at:
Personal Information means your name, mailing or residential address, telephone number, email address and other transaction and registration details including the company you work for and your role and financial information, including credit card information and information collected from credit reporting agencies.
Our respect for your rights to the privacy of your personal information is paramount. We have policies and procedures in place to ensure that all personal information, no matter how or where it is obtained, is handled sensitively, securely and in accordance with the APPs.
- What sort of personal information is collected and stored;
- How information is collected and used;
- What happens if you choose not to provide the required information; and
- How you can request access to the personal information we hold about you.
Collection of Your Personal Information
We only collect personal information relevant to our business relationship with you so that we can provide our services and products. We may collect your personal information:
- directly from you including via telephone, email or fa csimile;
- when you register on our website;
- when you place an order or service request with us;
- where you access and interact with our website;
- from other sources including a third party such as credit reporting; and
- any correspondence we receive from you.
Is your personal information secure?
Where you submit personal information, we manage it by using up-to-date techniques and processes that meet current industry standards to ensure that your personal information is kept secure and confidential. We also take measures to destroy or permanently de-identify personal information if it is no longer required.
Use and Disclosure of Personal Information
You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the purpose for which it was collected or for a related or ancillary purpose such as:
- supply of our services and products to you in accordance with our Terms and Conditions and any agreement entered into with you, to facilitate, process, carry out and respond to your request;
- to our third party service providers to assist us in providing and improving our services and products to you and developing, improving and marketing our services and products to you;
- for regulatory reporting and compliance with our legal obligations, to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
- to the seller or supplier of any products to you for the purpose of ascertaining and obtaining any information required to perform our services for you;
- to identify you and conduct appropriate checks, including credit checks;
- set up, administer and manage our services and products and systems, including the management and administration of an account;
- to train and develop our staff to better provide services to you;
- to contact you; and
- to our successors and/or assigns.
What happens if you do not want to disclose personal information?
You have no obligation to provide any personal information requested by us, but if you choose to withhold personal information, we may not be able to provide you with the products and services that depend on the collection of that information.
Removing your personal information
You may contact us at any time in writing and request that we remove and delete your stored personal information.
Providing Personal Information About Another Person
You represent to us that where you provide personal information to us about another person, you are authorised to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information.
Electrica Co’s website may contain links to websites which are owned or operated by other parties. You should make enquiries as to the privacy policies of these parties. We are not responsible for information, or the privacy practices of such websites.
How can you access your personal information?
You may in writing request access to personal information that we hold about you. We will provide you with access to personal information in accordance with the Act and APPs and we may not grant you access to the personal information that we hold where the APPs allow us to do so. If you are refused access to information, we will provide you with reasons for the refusal in writing.